Senior Consultant ‘CRM’ (m/w)

Beschreibung

Tätigkeitenbeschreibung
Für unseren Kunden aus dem Raum Frankfurt am Main suchen wir zum 01.02.2017 oder früher einen Senior Consultant ‘CRM’ (m/w).
Aufgaben:
* Capturing business requirements related to billing and invoicing processes
* Provide advice on building resilient and effective solutions
* Implementing Microsoft Dynamics 365 CRM solutions accordingly
Für diese Aufgabenstellung sollten Sie über die folgenden Kenntnisse und Erfahrungen verfügen:
* Particular areas of expertise:
- Customer master data / history management using Microsoft Dynamics 365 CRM
- Marketing functionality in Microsoft Dynamics 365 CRM, e.g. campaign execution / tracking, next best action
- Sales functionality in Microsoft Dynamics 365 CRM
- Use of / interfacing to product repositories
- CPQ (preferably PROS)
- Contract lifecycle management (preferably Icertis)
- Service functionality in Microsoft Dynamics 365 CRM
- Service processes in the financial industry
- Customer (touchpoints) interaction management
- Workflows and case management
- Interfacing with
o third party master data repositories
o third party customer account system / processing platforms
o enterprise data hub
- Experience with financial industry
* Understanding of the technical integration Microsoft Dynamics 365 CRM
* Knowledge of Microsoft Dynamics 365 CRM add-ons
* Practical SOA knowledge
* Understanding of multi-tiered architectures.
* Excellent proficiency with modern development frameworks and tools
* Experiences with agile project methodologies
* Solid experience working in a cross-functional development team
* Preferred skills:
- Experience with Microsoft Dynamics 365 CRM implementation projects in the recent past
- Prior experience with CRM software, preferably in the area of product management, contract management, order management, and Configure Price Quote (CPQ) processes


Fähigkeiten (Must have)
MS Dynamics 365, SOA

Fähigkeiten (Nice to have)
Deutsch, Englisch