Support First Level - Friedrichshafen, Ottobrunn, Ulm (m/w) (Team Beta IS-91066)

Ulm, Ottobrunn, Friedrichshafen  ‐ Vor Ort
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Beschreibung

Task:
• Incident and Request Management for File Access Management primarily based on e specifically developed Management Tool (FAM)
• Ticket verification and obtaining approvals of specific Data Owner before granting/removing access rights
• File Access troubleshooting in regards to eventually missing access rights, restoring access rights and eventually restoring missing data
• Performing Data Restore requests (single file – multiple Folder file structure)
• Incident and Request Management for User Account Management (create/modify/delete) – based on Active Directory
• Incident and Request Management for User/Object Group Management (create/modify/delete) – based on Active Directory
• Assist and instruct End-Users how to use the File Access and Group Management Self-Service Tool (giving Guidelines and quick ad-hoc Trainings to the customer)
• Support based in ITIL basic rules

Requirements (Must have):
Proofen knowledge the following Microsoft technologies:
o Windows File Access Management / NTFS Security
o Windows Active Directory User/Group/Object Management
o VMware 5.x and 6.x Products:
o Daily Operations and troubleshooting
• Experience File/Data Restores by using Backup technologies like (HP Dataprotector, Tivoli Storage Manager, BackupExec, Netbackup)
• Familiar with ITIL methodologies especially in the area of Incident and Request Management
• Proficient spoken and written German and English

• Only permanent employee of GmbH / AG
• Ü1 Security Clearance

Environment/Miscellaneous:
• Fulltime
• Location: Friedrichshafen, Ottobrunn, Ulm

Beginn:
Dauer:
Branche: Luft- und Raumfahrt
Start
11.2016
Dauer
12 Monate
Von
Allgeier Experts Consulting GmbH
Eingestellt
15.10.2016
Ansprechpartner:
Joscha Seelmann-Eggebert
Projekt-ID:
1220925
Vertragsart
Freiberuflich
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