Beschreibung
Junior Service Desk Engineer
We are currently recruiting for our client, a prestigious telecommunications company, for an Junior Service Desk Engineer to join their business in Berlin.
Position Title: Junior Service Desk Engineer
Position Type: Contract of 3 months
Start Date: ASAP
Location: Berlin, Germany
Contact: Jo Li
Responsibilities
- Provide 1st line customer support to telecom clients
- Record all incoming problems/queries related to network performance
- Resolve customer issues using knowledge/known error database
- Produce service desk (weekly/monthly) statistics and reports
- Liaise internally to resolve incidents/problems
- Monitor and manage calls
Qualifications
Requirements
- 1- 2 years of recent experience in telecom customer service/helpdesk role
- Strong customer orientation and positive approachable attitude
- Good Conversation German, Romanian is plus
- Flexibility to work shift patterns (3 shifts a day)
Please submit your CV to: Sales(at)manningglobal Quoting reference: MGJO-7326 Or call Jo.