Beschreibung
SFDC, Salesforce Change Manager, Sales Force, Change Management, Communication, training, stakeholder engagement,
Salesforce Change Manager
Specifically, this role is responsible for the following areas:
- Responsible for facilitating change and end user adoption of the new system user community through change management methodologies (including training) and communication
- Collaborating with organisation's Change Champions within each region
- Set direction for regional Change Champions people to work with country key users.
- Conduct change management task and deliverable creation activities
- Contribute to a tactical Change Management plan
- Conduct stakeholder analysis, including identification and the collection of demographic/psychographic information into stakeholder profiles
- Conduct stakeholder surveys Apply to stakeholder profiles
- Create resistance maps Develop mitigation plans
- Assess Change risks and document mitigating actions Fold Change risks into overall project risk profile
- Develop job impact analysis Populate with people/process/technology changes and mitigating actions
- Contribute to creation of communications plans, and develop communications content
- Integrate change management activities into project plan
- Evaluate and ensure user readiness
- Track and report issues
- Define and measure success metrics and monitor change progress
Specific work experience/skills:
Few years of Change Management experience in a salesforce implementation environment
Experience working in global projects
German and English speaking
Behavioural competencies/Leadership and managerial abilities
Excellent communication skills
Strong customer orientation
Meticulous and methodical
Flexible and adaptable able to work in ambiguous situations
Results oriented, resilient and tenacious with a propensity to persevere
Organized with a natural inclination for execution
Problem solving and root cause identification skills
Able to work effectively at all levels in an organization
Must be a team player and able to work collaboratively with and through others
Acute business acumen and understanding of organizational issues and challenges