Beschreibung
Service Request Delivery Manager- English speaking. Manage service requests, Analysing, Distributing, monitoring and closing.
My client a global market leader in the IT industry is searching for a Support Analyst/Manager to coordinate a backlog of requests within the IT Department to follow the existing process and pass on/monitor the individual requests.
This is initially for a 3 month period but should last up to 6 months.
The Specialist is a person responsible for Service Request Delivery within specific departments. In order to achieve this, you work intensively with other already contracted 3rd parties, other persons from the business and the Company Business Units.
Activities 50% Coordination and management;
- Manage on working level the parties involved in service delivery
- Track progress on delivery and keep requestors up-to-date about the delivery status
- Alert client management on issues in timeliness and quality and seek for resolution
- Drive the issues resolution if required
- Ensure that tools and trackers are updated reflecting the current delivery status
- Perform quality assurance for all delivered items and obtain confirmation from requestor
Analyse requests, break them down into standard activities and schedule them for delivery (50%)
- Assess requests; understand the demand behind the requests. Propose alternative solutions, if appropriate
- Update knowledge DB on confirmed working approaches, contacts, tips and hints
- Break requests down into standardized IT services (if needed), request and schedule them for delivery
- Monitor request queue and status and alert on delays
- Update requestors on the request status
- Improve the application move processes
Please send requests to (see below)