Beschreibung
Application Support on Client PCsInstallation and deinstallation of applications
Troubleshooting of applications
Support with application questions
Installation/ deinstallation of software applications.
Installation/ deinstallation of site-specific software as needed.
PC hardware support
Issue of new hardware
Dismantling of old hardware
physical patching of network connections to the network switch
Error analysis in case of hardware failures
Troubleshooting of defective hardware
In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer
IT relocations
Hardware preparations (staging, application installations, upgrades)
Printer support
Troubleshooting of printing, multifunctional and fax systems as well as large format printers
Setup and installation of printing systems e.g., Line printer, Label printer, Laser printer, large format printers
In the case of warranty claims, triggering, monitoring, and completing the fault clearance with the manufacturer
IPHONE and IPAD support
Setup of mobile devices such as iPads, DWT (Digital Workstation Tablets), and iPhones
Troubleshooting of end devices
Support for user questions regarding hardware and software
Media technology support
Beamer maintenance
Care and maintenance of the conference rooms
Troubleshooting technical issues in the conference rooms in collaboration with the 2nd level team if necessary.
Instruction of users in the media technology
Support for audio and video conferences
Active Directory
Creation of NT and Exchange accounts via IAM
Password reset
Check and request group OU memberships